Privacy Policy

Effective date: August 15, 2026

Pathfinder Vacations LLC (“Pathfinder Vacations,” “Pathfinder,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.pathfindervacations.co, contact us, subscribe to marketing communications, make an enquiry or reservation, stay at a property managed by us, request property-care services, or otherwise interact with Pathfinder Vacations.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information you provide directly

This may include:

  • Your first and last name

  • Email address

  • Telephone number

  • Mailing or billing address

  • Reservation and travel information

  • Arrival and departure dates

  • Number and type of guests

  • Property preferences

  • Enquiry and message contents

  • Property ownership or management information

  • Information submitted when requesting property-care or owner services

  • Marketing preferences and subscription choices

  • Information provided through rental agreements, guest-verification processes, or damage-protection arrangements

  • Any other information you choose to provide

Booking and transaction information

When you make a reservation, we may receive or process information concerning:

  • The property reserved

  • Reservation dates and guest numbers

  • Pricing, deposits, fees, taxes, refunds, and payment status

  • Rental-agreement status

  • Guest-verification status

  • Damage-protection or security-hold selections

  • Communications relating to the booking

  • Check-in and check-out information

Payment card information is processed through third-party booking and payment providers, including OwnerRez and Stripe. Pathfinder Vacations does not ordinarily receive or store complete payment card numbers.

Information collected automatically

When you use our website, Squarespace, Google Analytics, and related technologies may automatically collect information such as:

  • IP address

  • Browser and device type

  • Operating system

  • Referring website

  • Pages viewed

  • Dates and times of visits

  • Approximate location derived from an IP address

  • Website interactions and performance information

  • Cookie and similar technology identifiers

Information received from third parties

We may receive information from companies involved in providing our services, including:

  • OwnerRez

  • Stripe

  • Happy Guest

  • Squarespace

  • Google

  • Airbnb

  • Vrbo

  • Booking.com

  • Other booking platforms, property owners, service providers, or referral partners

Information received from a third-party platform may also be governed by that platform’s privacy policy.

2. How We Use Personal Information

We may use personal information to:

  • Respond to enquiries and provide requested information

  • Process and manage reservations

  • Communicate before, during, and after a stay

  • Facilitate check-in, check-out, and guest support

  • Provide digital guest portals, house manuals, and local recommendations

  • Prepare and administer rental agreements

  • Facilitate guest verification, damage protection, and security holds

  • Process payments, deposits, fees, refunds, and related transactions

  • Provide vacation-rental management, co-hosting, owner, maintenance, and property-care services

  • Coordinate cleaning, repairs, contractors, and property operations

  • Provide customer service and resolve complaints

  • Maintain security and prevent fraud, misuse, or unlawful activity

  • Maintain business, tax, accounting, and operational records

  • Improve our website, services, properties, and customer experience

  • Measure website traffic and performance

  • Send marketing communications where permitted by law

  • Manage marketing subscriptions and opt-out requests

  • Establish, exercise, or defend legal claims

  • Comply with applicable laws, legal processes, and regulatory obligations

We do not use personal information for purposes that are materially different from those described in this Policy without providing appropriate notice.

3. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our services.

Recipients may include:

  • Property owners whose properties we manage

  • OwnerRez

  • Stripe and other payment-processing providers

  • Happy Guest and providers involved in guest verification, rental agreements, damage protection, or security holds

  • Squarespace and website-hosting providers

  • Google Analytics, Google reCAPTCHA, and other website-security or analytics providers

  • Airbnb, Vrbo, Booking.com, and other booking platforms

  • Email-marketing and communications providers

  • Cleaning companies, maintenance providers, contractors, and other property-service providers

  • Accountants, insurers, attorneys, and professional advisers

  • Government agencies, regulators, courts, law enforcement, or other parties where disclosure is legally required

  • A purchaser, successor, or adviser involved in a merger, sale, reorganisation, financing, or transfer of all or part of our business

These recipients may only receive information relevant to the services they provide or the purpose for which it is disclosed.

We may also disclose information:

  • With your direction or consent

  • To protect guests, property owners, Pathfinder Vacations, or other people

  • To investigate suspected fraud, security incidents, unlawful activity, or violations of an agreement

  • To enforce our contracts, policies, and legal rights

4. Sale of Personal Information

Pathfinder Vacations does not sell personal information for monetary consideration.

We do not knowingly sell sensitive personal information, biometric information, or personal information belonging to children.

We do not currently use the Meta/Facebook Pixel or disclose personal information for cross-context behavioural advertising.

5. Cookies and Analytics

Our website uses cookies and similar technologies provided by Squarespace and Google Analytics.

These technologies may be used to:

  • Operate and secure the website

  • Remember settings and preferences

  • Understand how visitors use the website

  • Measure website traffic and performance

  • Diagnose technical problems

  • Protect forms from spam and abuse

Google reCAPTCHA may collect device and interaction information to determine whether a website interaction is legitimate. Its use is subject to Google’s applicable privacy policy and terms.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.

Where applicable law requires consent before non-essential cookies are used, we will request that consent through an appropriate cookie-consent mechanism.

6. Google Analytics

We use Google Analytics to understand website usage and improve our services. Google Analytics may collect information including IP addresses, device information, browsing activity, referring pages, and interactions with our website.

Google processes this information according to its own privacy practices. You may be able to limit Google Analytics through browser controls or Google’s available opt-out tools.

7. Marketing Communications

If you subscribe to news and updates or otherwise agree to receive marketing communications, we may send information about properties, offers, services, and Pathfinder Vacations.

You can unsubscribe from marketing emails at any time by:

We may still send non-marketing communications relating to an enquiry, reservation, transaction, service request, safety issue, or ongoing business relationship.

Pathfinder Vacations does not currently conduct SMS marketing. Transactional text messages relating to a reservation may be sent through a service provider when requested or permitted by the guest.

8. Payments

Payments are processed through OwnerRez, Stripe, or another authorised payment provider.

Payment providers may collect:

  • Cardholder name

  • Billing address

  • Payment card details

  • Transaction amount

  • Device and fraud-prevention information

Pathfinder Vacations does not ordinarily store complete payment card details. Payment providers process information under their own privacy policies and security practices.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services and satisfying legal, accounting, tax, insurance, fraud-prevention, dispute-resolution, and contractual requirements.

Booking information may be retained through OwnerRez and other service providers according to their retention settings and policies.

The applicable retention period depends on factors including:

  • Whether you made a booking or only submitted an enquiry

  • The duration of our relationship with you

  • Contractual requirements

  • Tax, accounting, and insurance obligations

  • Applicable limitation periods

  • Whether information is needed to resolve a dispute or protect legal rights

  • Your marketing preferences

Marketing subscription information is retained until you unsubscribe or we determine that it is no longer required. We may retain limited suppression-list information after an unsubscribe request to ensure that the request continues to be respected.

10. Data Security

We use reasonable administrative, organisational, and technical measures intended to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

We also rely on established service providers, including Squarespace, OwnerRez, Stripe, Happy Guest, and Google, to maintain safeguards appropriate to the services they provide.

No website, internet transmission, or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary website contact forms or email.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • Confirm whether we process your personal information

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Obtain a portable copy of certain information

  • Opt out of certain forms of data sale, targeted advertising, or profiling

  • Withdraw consent where processing is based on consent

  • Unsubscribe from marketing communications

  • Appeal a decision concerning a privacy request

  • Make a complaint to an appropriate regulator

These rights may be subject to legal exceptions. For example, we may need to retain information to complete a transaction, comply with law, maintain financial records, prevent fraud, resolve disputes, or enforce an agreement.

To submit a privacy request, email:

stay@pathfindervacations.co

Please include enough information for us to understand and verify your request. We may request additional information to verify your identity and protect your information from unauthorised access.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Texas Residents

Texas residents may have rights under the Texas Data Privacy and Security Act, subject to the Act’s scope, exemptions, and exceptions.

Where the Act applies, eligible Texas residents may request access, correction, deletion, or a portable copy of covered personal data and may have rights relating to the sale of personal data, targeted advertising, and certain profiling.

Pathfinder Vacations does not sell personal data for monetary consideration and does not currently process personal data for targeted advertising through the Meta/Facebook Pixel.

Texas residents may submit a request or appeal a decision by emailing stay@pathfindervacations.co.

13. Children’s Privacy

Our website and services are not directed to children under 18, and we do not knowingly collect personal information directly from children under 18.

Adults making reservations may provide information concerning children travelling in their party where reasonably necessary for occupancy, safety, or booking purposes.

If you believe a child has provided personal information directly to us without appropriate authorisation, contact us at stay@pathfindervacations.co so that we can review and address the matter.

14. Third-Party Websites and Services

Our website may link to or integrate with services operated by third parties, including booking platforms, payment processors, guest portals, verification providers, social media platforms, and property-service providers.

We do not control the privacy practices of independent third parties. You should review their privacy policies before providing personal information.

15. International Visitors

Pathfinder Vacations is based in Texas, United States. If you access our website or services from outside the United States, your information may be transferred to, processed in, and stored in the United States and other countries in which our service providers operate.

Those countries may have data-protection laws different from those in your location.

Where required, we will take reasonable steps to address applicable requirements relating to international personal-data transfers.

16. Legal Requirements and Protection of Rights

We may retain, use, or disclose personal information where reasonably necessary to:

  • Comply with applicable law, regulation, subpoena, court order, or legal process

  • Respond to lawful requests from public authorities

  • Protect the safety, rights, and property of guests, owners, Pathfinder Vacations, and others

  • Detect, investigate, and prevent fraud, security incidents, or unlawful activity

  • Enforce agreements and policies

  • Establish, exercise, or defend legal claims

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, service providers, legal obligations, or business practices.

When we make changes, we will update the effective date at the top of this Policy. Material changes may be communicated through the website or another appropriate method.

18. Contact Us

For questions about this Privacy Policy or to exercise an applicable privacy right, contact:

Pathfinder Vacations LLC
25700 I-45, #4119
The Woodlands, Texas, 77386
United States
Email: stay@pathfindervacations.co